Shipping & Delivery

All of us at Psycho Lab are committed to bringing you the most innovative products of the highest quality. We know that what matters to you is great products combined with truly attentive service.

You can send us an email any time or reach out through the “Contact Us" page. To expedite your request, please share your order confirmation number, if available. We do get busy from time to time, but we always strive to get back to you within 2 business days.

When to expect your order

Domestic (Singapore)

ENJOY FREE SHIPPING over S$35

Registered Mail SGD3

Please allow 1-3 business days for processing of your online order.

Once your order is shipped, tracking information can be check at here.

Please take notes: During public holiday times, we may need an extra business day to send your tracking information and to ship your order.

International Shipping

ENJOY FREE SHIPPING over S$50

Registered Mail: SGD5

Shipping Terms & Policies

1. All orders will be shipped to the address provided by the customer upon check-out. We shall not be liable for any forms of lost packages due to incorrect/missing details of address. 

2. Please reconfirm that you have included your postal code and unit number (if any) correctly. 

3. For returned package due to an invalid address or if the package is unclaimed at your local postal office, you will bear full responsibility for the shipping charges necessary for a re-shipment. In such cases, a return or refund is strictly prohibited. 

4. By shopping with us, you are responsible for all applicable custom charges and taxes.

5. If your package is lost in transit, please write to us right away at psycholabsg@gmail.com ill try our best to solve the issue. Please note that we will not be responsible for lost or stolen items once declared 'Delivered' by the delivery service.